Refund Policy

Last updated: 2026-09-29

Automatic refunds

• If we cannot get a number for you, the charge goes straight back to your balance.
• If no code arrives within the number's validity period (20 minutes), the order is cancelled and fully refunded.
• You can cancel any time after the first 2 minutes and before a code arrives, for a full refund. Numbers can't be cancelled during the first 2 minutes.

When we cannot refund

• Once a code is received, the number counts as used and cannot be refunded. This includes expired codes and platforms rejecting the number.
• Failures caused on your side, such as entering the number incorrectly or not using the code in time.

Your balance

• Refunds go back to your balance, not to the original payment method.
• Balance cannot be withdrawn. If a top-up has not arrived, contact our support team with the top-up ID.